Many service gaps don’t trigger complaints — but they still shape how guests feel, what they order, and whether they return. These quiet moments often go unnoticed by staff and managers because they’re short, situational, and hard to see in real time.
Read MoreService gaps don’t usually come from poor training or lack of care. They happen because managers lack real-time visibility into what’s happening on the floor — even in well-run restaurants.
Read MoreWhy great service still breaks down during busy shifts — and why consistency requires systems, not just great people.
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