Frequently Asked Questions
This page answers common questions restaurant operators ask about Table Touch, how it works, and how it helps teams maintain consistent service.
What is Table Touch?
Table Touch is a real-time front-of-house service visibility system that shows when tables are being visited and how long it’s been since the last check-in.
It automatically tracks table visits and displays clear timers so managers and staff can see service activity as it happens, without relying on memory or guesswork.
How does Table Touch work?
Table Touch uses small, passive devices placed at tables and on staff. When a server visits a table, the system automatically detects the interaction and updates a live display showing how long it’s been since that table was last checked on.
No buttons, screens, or manual input are required from staff during service.
How do I make sure my servers are going to their tables?
Training and floor presence are important, but during busy service it’s hard to know exactly when tables were last visited. Table Touch provides real-time service visibility by automatically showing when each table was last checked on.
This gives managers certainty that service standards are being met and immediate awareness when attention is needed—without hovering on the floor.
How can I know when a table hasn’t been checked on in a while?
Table Touch displays a live timer for every active table, showing the time since the last visit. If a table goes longer than your service standards allow, it becomes visually obvious on the display so staff can respond right away.
Is Table Touch used to track or punish staff?
No. Table Touch is designed to support staff, not police them.
It removes uncertainty so teams can prioritize the right tables at the right time. Many restaurants find it reduces stress and staff love it because they don’t have to rely on memory or constant check-ins from managers. It does help with accountability but we don’t recommend weaponizing it against staff.
Does Table Touch replace managers being on the floor?
No. It complements floor presence.
Managers still lead, coach, and interact with guests—but Table Touch gives them real-time awareness so they know where attention is needed instead of guessing or reacting after the fact.
How is this different from training or service standards?
Training sets expectations.
Table Touch provides objective visibility into what’s actually happening during service. It bridges the gap between standards and reality by showing real-time service activity.
Do staff need to interact with the system?
No. Table Touch is passive.
Staff don’t need to press buttons, carry tablets, or change how they work. The system runs automatically in the background.
Can Table Touch be customized to our service standards?
Yes. Restaurants can set their own timing thresholds based on how they define great service, so the system reflects your expectations—not a generic rule.
Is Table Touch hard to install or use?
No. Table Touch is designed to be simple. Once installed, it runs automatically and requires minimal ongoing management.
Who is Table Touch best for?
Table Touch is ideal for:
Operators who care about service consistency
Managers who don’t want to micromanage
Teams that want clarity instead of guesswork